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Develop good conversations with customers.
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Welcome to our CPD module series for community pharmacy technicians. Written in conjunction with the Pharmacy Magazine CPD series, it will mirror the magazine’s programme throughout the year. The series has been designed for you to use as part of your continuing professional development. Reflective exercises have been included to help you put your learning into practice.
13 Aug 2025
Delegation is a critical leadership skill, yet so many managers fail to delegate responsibly.
18 Jun 2020
With the current challenges in mind, here, with some minor adaptations, is a module on personal resilience from 2016.
Health and public sector workers report the highest rates of work-related stress. With increasing workload and expanding roles, how often do you review personal and workplace wellbeing?
17 Jan 2020
This learning module considers the skills needed for efficient teamworking by outlining the different skills needed.
14 Oct 2016
With the pace of life so fast, can you learn how to manage it?
04 Jul 2016
This looks at the process of questioning for giving advice or recommending a product
31 May 2016
Drive through new plans with great project management skills
Get out and network: the key to growing your influence
Use negotiation techniques to help to achieve your objectives.
People management: How to give and receiving useful feedback.Â
Patient consultations: techniques for changing people’s behaviour
Learn the basics of performance orientated coaching.
Action must be taken to tackle an employee's poor performance
Keep the pharmacy team motivated in just a few minutes each day
Look to match staff development to changing business needs
