Dispensing assistant

Travel health,

Travel health

This team training learning module focuses on travel health.

22 Apr 2016 , 900 Min Module

Customer service,

Building strong relationships

This service excellence learning module considers the importance of building stronger relationships with your customers.

18 Apr 2016 , 900 Min Module

Customer service,

Patient-centred care

This learning module considers how putting patients at the centre of their care improves their health and wellbeing.

24 Mar 2016 , 5 Min Module

Mental health, Child & teen health,

Child health

This team training learning module focuses on the mental health of young people.

23 Mar 2016 , 900 Min Module

Skin conditions,

Skincare

This team training learning module focuses on common skincare conditions.

24 Feb 2016 , 900 Min Module

Customer service,

Meeting the needs of customers with disabilities

This service excellence learning module considers how pharmacies can help meet the needs of customers with disabilities.

19 Feb 2016 , 900 Min Module

Headache and migraine

This team training learning module focuses on headaches and migraines.

21 Jan 2016 , 900 Min Module

Ready steady... talk

This learning module focuses on how to initiate conversations with customers and add value to your customer service.

15 Jan 2016 , 5 Min Module

Communicating with colleagues

This service excellence learning module takes you through the steps of how to communicate effectively with colleagues, adapting for different situations.

10 Dec 2015 , 900 Min Module

Customer service,

Difficult customers

This service excellence bite-size learning module takes you through the steps of navigating difficult situations with unhappy customers.

18 Nov 2015 , 900 Min Module

Customer service,

Breaking down barriers

This service excellence module focuses on barriers of communication and the various strategies to overcome them.

15 Oct 2015 , 900 Min Module

Questions: open or closed?

This service excellence module focuses on using your professional judgement to know whether to ask open or closed questions, including scenario-based learning.

23 Sep 2015 , 900 Min Module

Customer service,

The art of listening

This module focuses on the art of listening, communicating with colleagues and the importance of listening for effective communication.

16 Sep 2015 , 900 Min Module

Eyes & ears,

Dispensing Assistant

Travel health

Building strong relationships

Patient-centred care

Child health

Skincare

Meeting the needs of customers with disabilities

Headache and migraine

Ready steady... talk

Communicating with colleagues

Difficult customers

Breaking down barriers

Questions: open or closed?

The art of listening

Eye care

Recommend or refer?

Customer care: an introduction

Log in

Dispensing Assistant

Travel health

Building strong relationships

Patient-centred care

Child health

Skincare

Meeting the needs of customers with disabilities

Headache and migraine

Ready steady... talk

Communicating with colleagues

Difficult customers

Breaking down barriers

Questions: open or closed?

The art of listening

Eye care

Recommend or refer?

Customer care: an introduction