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Pharmacists have to navigate complex processes in sourcing, supplying and being reimbursed for specials
17 Jan 2019 , 4 Min Article
Parveen's dispensing assistant asks about her husband standing in as a delivery driver.
14 Jan 2019 , 1 Min Article
This bite-sized learning module considers the impact of body language on customer consultations and ideal techniques.
24 Sep 2018 , 5 Min Module
Community pharmacy continues to strive for equal footing with other primary care professions
11 Jan 2018 , 4 Min Article
Can the NHS Community Pharmacy Referral Service pilot propel community pharmacy forward?
14 Dec 2017 , 4 Min Article
Healthy living status has helped Nuneaton pharmacy meet local health needs, both in-store and with community outreach
06 Dec 2017 , 2 Min Article
This bite-sized learning module considers the skills required for effective discussions with customers, patients and colleagues.
21 Sep 2017 , 900 Min Module
Don't stop talking. The funding cuts in England give community pharmacy more reason to work on good local relationships
02 Nov 2016 , 4 Min Article
This learning module considers the skills required for effective active listening in pharmacy, such as asking questions.
21 Aug 2016 , 5 Min Module
This learning module considers how putting patients at the centre of their care improves their health and wellbeing.
31 Mar 2016 , 5 Min Module
Advances in CCTV technology mean that data captured can now provide insights into customer behaviour.
07 Mar 2016 , 2 Min Article
The shortage of GPs is creating a crisis that this year's pharmacists in general practice pilot may help to relieve
15 Feb 2016 , 3 Min Article
This learning module focuses on how to initiate conversations with customers and add value to your customer service.
19 Jan 2016 , 5 Min Module
Food allergy is not the same as food intolerance, and it's important that pharmacy teams understand the difference
05 Jan 2016 , 4 Min Article
This Professional Assistant: Service Excellence module focuses on the WWHAM questions.
24 Jun 2015 , 5 Min Module